IT Helpdesk Internship in Melbourne:

Internship Overview

Role: IT Helpdesk

Industry: Informational Technology

Location: Melbourne

Internship Type: In-Office (3-5 days a week)

Duration: 3 Months

Internship Code: ITM003

Host Company:

Based in Collingwood, this host company is a 360 IT Management Solutions Company that specialises in the provision of security, cloud solutions and management services for businesses of any size. Specialisations include Management Services, Cloud Computing, Cybersecurity and Business Continuity.

Tasks: 

• Monitor and provide IT assistance through a Ticketing system
• Utilise good customer service skills in resolving enquiries in a timely manner
• Provide support for telephonic IT enquiries
• Manage user, reference, documentation and miscellaneous tasks as required

About You:

• Good Verbal and Written English communication skills
• Great Customer Service skills
• Ability to multi-task and adapt to change
• Willingness to learn support tools, techniques, and technology required for the role
• Effective time management skills

How to Apply:

Click “Apply Now” and send us an enquiry along with your Resume.